Your Data, Answered Instantly
Why Knowledge Bots Matter
With Thailand’s love for chat apps like LINE, people are accustomed to instant, conversational answers. Yet valuable knowledge is often buried in PDFs, policies, or databases. Employees and customers waste time searching for answers or waiting for support.Our AI-powered knowledge bots use retrieval-augmented generation (RAG) to unlock your organization’s information. From company SOPs to product manuals, the bot understands questions (in Thai or English) and provides precise answers in seconds. The result? Faster service, up to 50% lower support workload, and empowered users who can self-serve information anytime.
Knowledge Management Challenges
Without AI assistance, employees & customers waste time searching through scattered files or waiting on support for answers.
Information Overload
Companies have thousands of files and wikis. Finding a specific answer is like searching for a needle in a haystack, especially for new staff or customers.
Inconsistent Answers
Different departments give different answers. Without a centralized knowledge source, customers might get outdated or conflicting info, hurting trust.
Our Knowledge Bot Solution
We leverage advanced AI and your existing data to create a reliable, conversational assistant.
Data Ingestion & Training
We connect to your documents, intranet, and FAQs (Thai & English) and train a custom AI model using RAG. It indexes your knowledge securely so it can answer questions accurately, with sensitive data handled carefully.
Natural Language Q&A
Users ask in everyday language and the bot responds with precise answers. It understands Thai and English queries (even slang) and only replies when confident—otherwise it can ask for clarification or escalate to a human.
Continuous Learning
Our solution isn’t set-and-forget. We monitor performance and update the bot’s knowledge regularly. Your team gets a simple interface to add new info or correct answers, and we provide analytics on what users ask most so you can keep improving it.
Our Process
We follow a three-step process – Discover, Build, Grow – to ensure clarity and quality at every stage.
Discover
We start by analyzing your existing knowledge base and support queries to identify key sources and goals. Then we propose a tailored bot strategy.
Build
Next, we integrate your data and build the bot. We train the AI model, implement conversation flows, and test with sample questions. We iterate until the bot provides accurate answers.
Grow
After launch, we monitor usage and fine-tune the bot. We add new content as your knowledge grows and provide support so the bot continues delivering value over time.
Frequently Asked Questions
RAG is an AI approach that combines knowledge retrieval with text generation. In simple terms, when someone asks the bot a question, it first finds relevant info from your documents, then the AI formulates an answer based on that. This ensures responses are both accurate (grounded in your data) and naturally phrased.
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Empower Your Team with Instant Answers
Give your staff and customers instant answers. Let’s build a knowledge bot to free your team from repetitive questions and elevate your support quality.
